Hi I have had the same problem as you the block who is John is the owner he is very abusive sexes when I rang all I got was abuse and he said no way on earth would I get my money back (£300) when my wife rang she got the same he doesn't care if you report him to police or trading standards the police are looking in to it and I am try to get my money back from my credit card did you report him to the police if not do it the more people who do the better change he will get nicked I used Barclay card if yours is the same may be they could link the two together I have past an other names to the police if you want email me your details and I do the same that goes to any other that reads this post and has had the same happen to them Longdead kaz2003uk@yahoo.co.uk