philstott1983 Posted February 27, 2007 Posted February 27, 2007 Just sent my car into my Citroen deal with a few problems: 1) On one occassion, driving down a road, car cut out with total loss of all electrics 2) ABS sign remained on during a drive, but went out when i went on my next journey (manual says could lead to break maulfunction if this remains lit) 3) Control available to driver for the front passenger window worked the oppsosite way round, intermittantly. When i wanted the window to go up, it went down and visa versa 4) The computer that displays numerically how many miles are left in petrol in the car, regularly shows _ _ _ (with more than half a tank of petrol in) Had the dealer contact me today to say that they have found the fault when connected to their diagnostics system, and that it is that the car is set in "Showroom Mode" Anybody got any light to shed on this? Quote
Welshguy Posted February 28, 2007 Posted February 28, 2007 Just sent my car into my Citroen deal with a few problems: 1) On one occassion, driving down a road, car cut out with total loss of all electrics 2) ABS sign remained on during a drive, but went out when i went on my next journey (manual says could lead to break maulfunction if this remains lit) 3) Control available to driver for the front passenger window worked the oppsosite way round, intermittantly. When i wanted the window to go up, it went down and visa versa 4) The computer that displays numerically how many miles are left in petrol in the car, regularly shows _ _ _ (with more than half a tank of petrol in) Had the dealer contact me today to say that they have found the fault when connected to their diagnostics system, and that it is that the car is set in "Showroom Mode" Anybody got any light to shed on this? Showroom mode? Interesting...never heard of this before - would be a good idea from the dealership point of view I suppose because it could allow a number of things to be displayed that normally wouldn't? Mind you..still doesn't explain things like the windows working the wrong way around? Quote
Rich_Eason Posted February 28, 2007 Posted February 28, 2007 Does "showroom mode" mean that it self cleans itself, polishes, vaccums itself out and adds that new car wiff to the interior? I'd like that mode. :D Cant say its something I've evercome across and I am sure the Citroen bods on here will be honest enough and able to tell you what it means... Quote
iannez Posted February 28, 2007 Posted February 28, 2007 its like this when the car is deliverd to the dealer. just means you can leave boot, doors open with out battery drain. bsi does not wake up every time something electrical is used. Quote
kfk Posted February 28, 2007 Posted February 28, 2007 its like this when the car is deliverd to the dealer. just means you can leave boot, doors open with out battery drain. bsi does not wake up every time something electrical is used. Thats the theory :D Quote
C4VTS Posted March 1, 2007 Posted March 1, 2007 Showroom mode eh! Maybe it should never have left the showroom? :D :lol: :P Quote
philstott1983 Posted March 1, 2007 Author Posted March 1, 2007 Im with grumpy on this one!!!! Anyway, after telling me the car was in showroom mode, they wanted to keep it over night to perform other tests the following day. I let them keep my car (took the Richard Ashcroft CD's out in case they're theives!) and the following day the service manager got in touch with me. This clown told me there was nothing wrong with it, and that the ecu hadn't registered any error codes that are generated when faults occur. However, the previous day a sales woman was fobbing me off with this showroom mode excuse! Some funny bugger at work claimed I was subject to this dodgey petrol that is causing havoc! Anyway, got the car back and will just drive it and see what happens. Nothing much else left to do bar put the richard ashcroft cd's back in the car and have a few renditions of human conditions!! Quote
kfk Posted March 1, 2007 Posted March 1, 2007 Well you asked what it was and you got an answer.......and its right.......its not bullshit......maybe you just dont understand! Dont knock others for helping Quote
Rich_Eason Posted March 2, 2007 Posted March 2, 2007 Well you asked what it was and you got an answer.......and its right.......its not bullshit......maybe you just dont understand! Dont knock others for helping I might have got on the wrong end of the horse with this response.... Maybe we dont but then we dont work for Citroen and get to see the ins and outs of all the technical manuals. Its only right to ask fair questions and as stupid we may sound and think we are, you have to respect that we are not partial to this type of information being the end user. On the other hand Citroen providing a "hand over pack" with every vehicle is completly impractical and will likely never be read by the end user, hence why we have manuals. When someone tells you of a "mode" outside the scope of that manual we are likely to ask questions. I dont see who was mocking who for helping? :rolleyes: Quote
kfk Posted March 2, 2007 Posted March 2, 2007 I take on board what your saying, but all to often i have to face someone that thinks were fobbing them off. If dealers dont know an answer, there deemed as 'useless'. If dealers know answer and try to explain in laymans terms, were 'condescending'. If i dealers someone the truth but the customer doesnt understand its 'Bullshit'. Quote
C4VTS Posted March 2, 2007 Posted March 2, 2007 When I had that big metal bit fall off my car in a previous post, the Citroen technician had the cheek to ask me where it came from, and he was completely serious! :D It was not until he invited me into the workshop, and then to look at another C4 in the car park that he worked out where it came from. Don't Citroen train their technicians ?? Not very re-assuring for the customer that the technician had to ask me where the part came from. Why did he not just look in the service manual? or do they not exist except on eBay? Quote
iannez Posted March 2, 2007 Posted March 2, 2007 check the post when you asked about the bracket. i told you where it came from and asked if it had recentley been serviced. i come on this forum night after night not for help!! but to help. i gain nothing at all from this forum. please note i am a citroen trained technician so when you put one of us down you put us all down. all i read on this forum is how crap citroen technicians are. you ignorant ppl have no idea how complex these cars are. dont expect any more help from me cos i'mm finished with the c4 section. Quote
bill03 Posted March 3, 2007 Posted March 3, 2007 With respect C4VTS, how could he possibly remember the shape of every small piece of bent metal on the car? Bearing in mind there are quite a lot of different models of Citroen.. It would also be difficult to find looking in the manual and trying to recognize it unless you knew what area it came from. Quote
C4VTS Posted March 3, 2007 Posted March 3, 2007 With respect C4VTS, how could he possibly remember the shape of every small piece of bent metal on the car? I would not expect anyone to remember, but you don't go asking the customer where a bit from the car came from. It's like an airplane pilot asking his passengers if they know what that bit was that just fell off the plane. :o i come on this forum night after night not for help!! but to help. i gain nothing at all from this forum. please note i am a citroen trained technician so when you put one of us down you put us all down. all i read on this forum is how crap citroen technicians are. you ignorant ppl have no idea how complex these cars are. dont expect any more help from me cos i'mm finished with the c4 section. A typical Citroen attitude. :D Both iannez and kfk provide great help on this forum, and is much appreciated, but the dealers need to get their act together. People complain about Citroen service for a good reason, and if we did not complain then it would just continue to get worse than it is now. Quote
Mike5483 Posted March 3, 2007 Posted March 3, 2007 I would not expect anyone to remember, but you don't go asking the customer where a bit from the car came from. It's like an airplane pilot asking his passengers if they know what that bit was that just fell off the plane. :o A typical Citroen attitude. :D Both iannez and kfk provide great help on this forum, and is much appreciated, but the dealers need to get their act together. People complain about Citroen service for a good reason, and if we did not complain then it would just continue to get worse than it is now. I have had my fair share of problems with a local Citroen dealer. I now take my car abolut 20 miles down the road and let Hidsons in Rainham, Kent deal with it. This is the dealership where KFK works. I have never had one problem when visiting this dealership. They are very polite, very professional, from the receptionist in the service department, to kevin himself, who has done his best to try and sort out the problems with my car. At this point in time, the car is still not what I would call perfect, but I am happy that everything that can reasonably be expected has been done to the car. The car always comes back cleaned inside and out. I would have no problems with recommending Hidsons Rainham. Hidsons Gravesend on the other hand is another matter. My car went to them with several problems several times. Many times it came back with nothing done, other times it had the odd update carried out. When you compare the service from this dealer to the Rainham dealership, we are talking different league entirely. The impression I get from Gravesend is, they dont really care. No one seems interested in what you've got to say, at the end of the day the owner knows the car best. All I'm going to say is dont paint everyone with the same brush. Quote
syrup Posted March 3, 2007 Posted March 3, 2007 No problem with my dealer, Dutton Forshaw Maidstone! I appreciate iannez and kfk's input. Quote
smokescreen Posted March 3, 2007 Posted March 3, 2007 Can i just add my tuppence worth. Although a C3 owner but reading most areas of this forum - humm could do better car wise but at the time the HDI Sensodrive was the only reasonably priced 2 pedal diesel car that could get me back to work after rupturing my left achilles tendon - can I say that one can't tar all dealers with the same brush and KFK/iannez seem to bend over backwards to help answer members questions and concerns and only seem to get trashed for others 'technicians' shortfalls. Hey, let's take what they say and use it to assist sorrting out our cars at the edealers we use. That's all - I hope KFK and Iannez don't leave the forum over this post!! Smokescreen Quote
smokescreen Posted March 3, 2007 Posted March 3, 2007 Glad to hear it - keep up the good work!! Quote
Mike5483 Posted March 3, 2007 Posted March 3, 2007 No problem with my dealer, Dutton Forshaw Maidstone! I appreciate iannez and kfk's input. I bought my car from DF Maidstone. The sales staff were very pleasant (suppose they would be really) the the whole outfit looked very good, so I can imagine that they're service dept. is good to. Quote
Stuey Posted March 7, 2007 Posted March 7, 2007 I'm not going anywhere you love ripping the piss out of us to much to leave :P Quote
Guest CE05LDB Posted March 11, 2007 Posted March 11, 2007 I remember the Salesman in my dealer told me about this showroom thing before. Not on my car but it was set on a car in the showroom he offered me. But I didn't want that one anyway. Quote
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