gar200

I wouldn't bet on the dealership giving you a better deal.... my old car which was replaced in March of this year due to faults is still sat on the forecourt.... Its 03 reg with only 5000 miles on clock and i thinks its up for £8k....

That is partly why refund agreed...but just before this they almost accused me of not permitting them access to the car to carry out repair which was balderdash.... The day they were contacting CUK to go for the refund they almost hit me with this again by saying you sure you dont want us to try to fix it again...quickthinking, i didn't want this to be seen as the above so said i want a refund but in the meantime the car does need looking at...so it went back in for a 4th time and will not be going in for 5th time next week!! Seeing as its been a month now I'm glad it has been going back cos i dont want to drive with wet rear!!

in response to last couple of posts.... Ian - they almost tried a get out clause with me by saying I refused them to attempt a repair but I wasn't having that as I didn't want them coming back to me and saying well you didn't let us try and fix it so we aren't going to help you....besides its now been 3 weeks and I dont want a wet rear while drving until its sorted.... I'm not getting another convertible....just going for standard 206 Zest....save me some money and pay for a holiday to get over the stress of Citroen! LOL 4 weeks tomorrow since I was told! I gave them 7 days from 22nd Oct to response other wise solicitors and national press are going to be brought in to push the refund.... Even tried calling HO and they wouldn't speak to me - I had to speak to dealership.... The GM from the dealership is now onto CUK....I believe they need authority from there to refund. Otherwise dont know why this has gone on soooo long as the After Sales Manager is 100% behind me.... :unsure: :unsure: Gar

Well it still never ceases to amaze me.... Its now been 3 weeks since I got a call to say I would be getting a refund and i have still not had anything concrete from CUK to confirm this or any indication as to when I will get the money back. To top things off the car was taken back in last week to have the seals looked at and they have done the same as what happened last time. The roof appears to have been pushed back a few millimetres which then allows air in and condensation to form right along the front of the roof which then happily drips onto you and the seats while driving and the whole interior of the car feels damp due to the moisture inside...... Back again it goes!!! :unsure:

Julie, you are legally entitled to a replacement car of the same model or another model of equal value or a full refund....dont let them tell you otherwise... See the legal jargon section for more info.... Gar :lol:

Well it has worked. Citroen have just agreed to give me a full refund. Will take a couple of weeks to sort out but I have had the verbal confirmation. Keep pressing them whoever else is still struggling and dont give up.... Use cases on here as examples...if they can do it for one...why not all.... Will keep an eye on the site if anyone wants advice feel free to e-mail me via this or to gar200@aol.com. Good luck to the rest of you! Here's to my new Peugoet!!

Well it has worked. Citroen have just agreed to give me a full refund. Will take a couple of weeks to sort out but I have had the verbal confirmation. Keep pressing them whoever else is still struggling and dont give up.... Use cases on here as examples...if they can do it for one...why not all.... Will keep an eye on the site if anyone wants advice feel free to e-mail me via this or to gar200@aol.com. Good luck to the rest of you! Here's to my new Peugoet!!

Funny how folk jump through hoops when the media get involved. Citroen only really started working with me to get my first replacement when i threatened legal action and media involvement. Will update later when i get their decision!

Les, can i ask also how long it took from them saying you were getting refund to actually getting a cheque in your hand? Or have you got that far yet....? Gar.

like i say - quoting the law helps.... I will get a decision tomorrow as to whether I am getting a refund...but its nice to see another post on here with a sucessful refund. Hopefully tomorrow it will be bye bye Citroen....

Refer back to my posts in the legal jargon.... If you quote the law it puts them over a barrel and once they know that you know your rights and what you are entitled to they soon perk up.... Gar.

Fantastic to hear someone else got their money back!!! Victory! My request for a refund (see legal jargon topic) is being responded to tomorrow so I will update you all to see if I get what i wanted. Did you just get full refund or did you ask for any compensation too? I have asked for a bit of compensation to the value of the added extras I got as compensation with my replacement... Gar.

Dobbin, fortunately i have a few friends in solicitors firms....so has just been friendly help and advice and I have sent the letters quoting advice. check home insurance if you got it...some include free legal helpline and cover...but you need to show x amount of loss before they take on a case... but they have bucked up this time purely by quoting the law at them and pointing out I am totally within my rights and they can't back out. I have just sent ultimatum to them today prior to tomorrow's meeting requesting full refund + £500 compo for extra fittings or a replacement car with compo to equate the same deal... Will update after their meeting tomorrow. Just remember its standard practice that after 3 failed repairs you are entitled to your money back....

Well it worked! I got a phone call today within 24 hours of sending fax spouting all the right jargon..... They will be calling me back on Tues next once they have spoken to Citroen Rep to discuss replacement vehicle or the way ahead.... Here's hoping!

I would push to have them replaced. Others have had it done due to water staining from the leaks. Its the fault of the leaks so it should be covered under warranty for the garage to do this.