Mary

Hi I'm having BIG problems with my Pluriel. Bought it 13 months ago (it was 18 months old). Already it has had the engine light come on 6 times. Thrice it totally lost power and had to get Breakdown recovery out. Three times it still had power and I took it in myself twice. Once the light corrected itself after 3 days!!! I'm not 100% sure what is going wrong as the garage has resisted giving me any documentation on the issue at all! But there are murmerings of replacing the fuel sensor, the throttle warehousing, the throttle sensor unit, etc. The car's condition is causing me all sort of expense in taxis / thanks yous for lifts / missed work (I'm a free lancer), etc. But what is really galling is the appalling customer service the service department (main Citroen dealer!) gives. Lousy service, no call backs, no communication, no courtesy cars, no estimation of time it will take, etc, etc. Now they accept they've been crap and I've quoted the three strikes and you're out bit from the Sale of Goods Act - but they've offered a deal. They give me another Pluriel of the same age and 11k less on the clock, I use a different service centre and I pay them £850 for the privilege! Apparently the payment is because in the time I've had the car I've damaged the paint work - which I accept - but paint work doesn't stop a car working! I think its cheeky after all the hassle and expense I've been put to (which is easily more than £850!) - but they say the new car is of a much higher value than the condition of my car now. What should I do next? If I go legal (as I'm very tempted to do) - will I get my original purchase price back and compensation - or will my result be reduced for the marks on the car - even though the marks are neither here not there as the issue is I want a car that works and I can rely on? As a freelance accountant ands finance writer I'm tempted to go legal and very public - but if they gave me a decent deal (with out this £850 nonsense) it would make for an easier life all round.... Any advice? Mary :P