mbrad26

Hi News time I have received a settlement offer that me and my wife decided to accept it. "The terms of this settlement shall remain confidential" so please understand why I can't make this terms public. I want to say thanks to Citroen for making this settlement possible and although, sometimes I doubted it, they can be nice guys with a little push. My deepest gratitude goes to ALL OF YOU, the members of this forum and others, for your continuous and amazing support. I have no doubt that without your help this wouldn't be possible so THANK YOU. One more time a sincere: THANK YOU Cheers

Hi guys. Some little news. I have an email saying that tomorrow I will, hopefully, receive more details about a possible happy ending.

Hi guys Citroen Spain has given a big like to my story on their FB page !!! https://www.facebook.com/citroen.es

Hi again. Good news for me What a day!!! It seems there may be a positive outcome for me. At this moment in time I can't give any details about this as I'm still waiting for more details myself. Thanks for support and for making this happening. I will be back as soon as I have more details. THANK YOU ALL

Hi guys Bad news for me. Citron UK called to ask me what exactly is it that I want: refund, replacement... I've been told that Citroen UK is siding with his Dealer with regards to the steering and suspension issues as there wasn't any faults found during the vehicle inspection. Also they sent out a Citroen paint specialist (:)) to check the front bumper and the conclusion is that the miss-colour issue is due to the nature of the different materials: front bumper made from plastic and the body panels are being made from metal. Obviously I have protested against this statement. I asked why the rear bumper doesn't have the same issue as is also made from plastic - I didn't get an answer to this question. They will call me back later today... I don't know why they even bother. Cheers

Hi Just spoke with Barclays and this proved to be a total waste of time. I would like to remind you that I already kept Barclays Partner Finance informed about everything since I took delivery of the car, also sent them a rejection letter explaining why I rejected the car so on. I have phoned them tonight to ask them to reconsider their position and to assume their responsibility as required by Section 75 of Consumer Section Act 1974. They advised me that is not possible and they will book me for a call back from one of their senior advisers. I begun to cry and laugh because this was the 3rd time when Barclays was booking me for a call back and I've never been called back. Appalling Customer Service... I got asked the following: "So what's wrong with the car?" "Is the car still with you?" "Did you returned the car?" "When did you returned the car?" "What the Dealer told you?'' ... and my favourite: "So what's the purpose of this call ?" Basically I had to explain everything one more time to a new advisor and in the end to be told that there is nothing new in their position. After I've calmed down a little bit I have contacted Financial Ombudsman Service and made an official complaint. Cheers

Hi guys I have no further news so far. I have returned my car to the the dealer more then 2 weeks ago and no final resolution so far. I will call the Finance Company again later today I will keep this thread updated with news as soon as I get them. Sorry for not posting lately but I have been abroad for the last 10 days. Anyway now that I'm back I will come back here as soon as I have something new. Thank you

Hi I have some news. Today I have received two emails and one phone call from Citroen UK. I couldn't take the phone call as I was up the mountains, trekking. The first email came to inform why they didn't got in-touch with me as Citroen UK was waiting for the Dealer to have their say in this story. This is a little ... as I'm convinced that they received the letter at the same time as I did. The second email kind of gives me a little bit of hope: I called you and left you a voicemail and of course you don't have to return my call as I know you're currently out of the country. Just a courtesy email to let you know we won't accept at this stage the dealer charging you for holding your Citroën DS5. I'm going to continue speaking with ********* from ***** and try my best to resolve matters amicably. I'll keep you updated via email whilst you're away and of course will call you once you're back in the UK. It's clear that the pressure on Citroe UK is mounting because some of you took this story to their Facebook page and kind of forced Citroen UK to take damage control actions. I really, really THANK YOU for everything you guys doing and for your amazing support. When I begun posting on this forum, and others, I didn't really expected this kind of reactions from you all. You are truly amazing and I hope some day I will be able to return your help. One more thing happened today. WhatCar Helpdesk has contacted me on Facebook requiring more details about my story. Hope they will help as I have read about many difficult situations resolved by their enquires. Citroen UK knows them very well and many other manufacturers as well, including prestigious ones. Thank you guys

Hi there Just to let you know that nothing significant has changed so far. Citroen UK has promised to send me an email as soon as the Dealer will send its response letter. The letter was received last Thursday and ... I still don't have any news from Citroen UK other than the following message received today on my FB page: "Hi, our team is working hard to resolve this for you as quickly as possible. We do apologise for the inconvenience and thank you for your patience" Cheers

Yes, that's an option. I also think that Financial Ombudsman Service can help as well. The bad part is that tomorrow morning I have to go abroad for the next 10 days. Anyway if I have any news from Citroen UK or athor source I will keep this thread update it. Cheers

Thank you so much. Much appreciated Best regards

Hello again I have a letter from the Dealer Customer Service Manager. According to their letter I have no grounds for rejecting the car and they are all-ready charging my for car storage. Here is you can find the letter https://www.flickr.com/photos/26371319@N02/13760339205/ https://www.flickr.com/photos/26371319@N02/13760339965/ https://www.flickr.com/photos/26371319@N02/13760351513/ Cheers

Hi I got news. Citroen UK called and informed me that they've been in contact with the Dealer all this days. The Dealer's Customer Service Manager is preparing an answer for me together with their legal team. I should expect to receive their answer later today. Citroen UK will receive a copy of their answer as well I'm so curious... Citroen UK agree with me that there is a serious colour mismatch. They also told me that if during the transit a car is damaged, the transportation company usually informs Citroen about the damage and the repairing costs and so Citroen has a database with all the vehicles damaged during transit. However Citroen UK doesn't have any information about my car in this regard. This a proper mystery because clearly there is a colour mismatch. That's all for now. Cheers

Brand new, first keeper. I'm aware of the pre-reg offers. Only 3 miles on the clock and so many problems.

Yes. Sure We, me and my wife, absolutely love this car. Is not perfect, it has some shortcomings but is a unique car. We just don't manage to understand how can they just do such a thing. This is pure and simple fraud, theft if you want. This car has clear signs of some sort of damage and after that it has been repaired in a hurry and sold as a brand new car. I still have the car's VIN and I will make it available for anyone that wants to check if he bought the same car:) I will come back as soon as I have more news. Cheers