Tony_T Posted June 8, 2003 Posted June 8, 2003 Opened the back gates started the car up and reversed several yards to clear the gates, selected first gear (i thought, was actually 3rd) full lock, released the clutch to move off and car stalled (i wonder why *blush*), reselected first after the mandatory stream of expletives and car wouldnt start, turned over fine just wouldnt start.........left if for a half hour or so and gave it another go, no joy, went to phone the AA 16 mins later after an advisory eta from the AA of 45 mins the AA van drew up (good going), spent a good hour and a half at it checking electrics, fuses, electric fuel pump (under the back seat for them that dont know n/s beneath a big circular black rubber grommet). Scheduled to be uplifted by tow truck 2morro, destination local Citroen dealer. Four weeks old, 11OO miles on the clock :angry: As impressed as I am with the car I think the electrics management is a wee bit ahead of itself. Pi**ed off & soaked Quote
Guest Mark A Posted June 9, 2003 Posted June 9, 2003 Tony - sorry to hear it and hope that one's fixed. Quickly. And permanently ... Various bits of the electronics seem to be stressed by stalls ... as stalling seems to be a common denominator with other 'incidents' here. Just as it's not OK for Fylingdales to upset C3s (not that it does, I hope) ditto if 'engine stalling events' are able to knock out assorted systems, so that's one for Citroën to become familiar with ... Quote
Tony_T Posted June 9, 2003 Author Posted June 9, 2003 Went away today Mark, nothing to report as no contact was made from the local Citroen dealer, as much in the dark now as when I was watching it being winched up onto the low loader........correction I did get a call from the RAC (had a typo earlier with the AA), saying the C3 would be getting taken by low loader to Beeches Service Staion, he'd got the wrong person as it was already away so there is another one out there. IMHO its the car thats telling itself not to start, ie the engine management system, as it was the tamest engine stall ever, no way should that have put a car out of commission and yep I agree stalling seems to be a pre-cursor to a few probs. Till tomorrow adue Quote
Tony_T Posted June 10, 2003 Author Posted June 10, 2003 Close of day 2 and no call from the Citroen garage, wife phones at 3.30pm and they have'nt even looked at it yet, call US back in an hour was the upshot. Phones back one hour later to be told they dont know what is wrong with it.......... rolls into day 3 :angry: Quote
Guest Mark A Posted June 11, 2003 Posted June 11, 2003 Not quite the looked for response ... still, no doubt they've completely recovered the situation on day 3 ... ... ... ... ? Quote
Tony_T Posted June 12, 2003 Author Posted June 12, 2003 Wrong .....Day 4 (or day 5 taking all of Sunday into account) Yesterdays promised phone call from the garage never materialised and if it werent for that telephone call by the wife the other day there would be no contact from them to date.......an ambassador for the Citroen Marque ...not! There will be a call today tho from this end Quote
Guest Mark A Posted June 12, 2003 Posted June 12, 2003 Hmm ... Did they supply the vehicle? (not that it should matter one whit ...) Citroën's sorted out something else for you to get around in, have they? Mark A Quote
Tony_T Posted June 13, 2003 Author Posted June 13, 2003 [quote name='Mark A' date='Jun 12 2003, 12:58 PM']Citroën's sorted out something else for you to get around in, have they? [/quote] Yep a pair of jeans & shoes Mark Car came from Duttons but like you say should make no odds where it came from. [i]...had all my new cars since 98 from this local Citroen dealer so he might be a bit miffed, still, cash is king and Duttons know how to drag in customers from afar with the pricing.[/i] No call came Thirsday either so I bit the bullet and phoned late afternoon to be told it was awaiting a new Diesel Injection Pump, due in today. Hopefully car will be back today, no doubt It'll be a train journey to collect it. I hope they made a few bob on it as it'll be their last, I'll travel twice as far to get it serviced just out of spite. Quote
nn Posted June 13, 2003 Posted June 13, 2003 I presume you were towed in as a result of a call to Citroen Assist. Did they not tell you that if you are 'recovered' you need to make a second phone call to them they will arrange a free loan car through a car hire company? All part of the deal with Citroen Assist. Part of my deal anyway. My Citroen Assist is through Green Flag. Quote
Tony_T Posted June 13, 2003 Author Posted June 13, 2003 [quote name='@nn' date='Jun 13 2003, 12:33 PM']I presume you were towed in as a result of a call to Citroen Assist My Citroen Assist is through Green Flag.[/quote] More or less Ann, except transported in on the back of a Low Loader. It was through Citroen Assist but they no longer use Green Flag, Its RAC now, never really looked at the Citroen Assist phamplet in any great detail to be honest, having said that you should'nt need to be pro-active. All elementary as the pumps supposed to be there today and the car sorted...but 2pm on a Friday and no call so I wont be holding my breath. Quote
Tony_T Posted June 13, 2003 Author Posted June 13, 2003 Fridays gone No car, No phone call, no nothing! :D [i]ok theres a chance the pump never appeared but it would be nice to be told/ kept informed...........instead of having to speculate [/i] Not one b'stard phone call from this place since it got took away onboard the low loader Monday morn. Quote
cee3peeoh Posted June 15, 2003 Posted June 15, 2003 [quote name='Tony_T' date='Jun 13 2003, 08:33 PM'] Not one b'stard phone call from this place since it got took away onboard the low loader Monday morn.[/quote] Seems Duttons (presumably Duttons/Fawshaw ?) is a bit like poor old mooseshaver's Telfords in Carlisle.. Elllis Davis seems to be ok !!! Quote
Tony_T Posted June 15, 2003 Author Posted June 15, 2003 [quote name='cee3peeoh' date='Jun 15 2003, 04:10 PM']Seems Duttons (presumably Duttons/Fawshaw ?) is a bit like poor old mooseshaver's Telfords in Carlisle.. [/quote] It aint Duttons, everything was spot on as far as their concerned, I'm 200 odd miles away from Duttons, its the local Citroen dealer that it was taken in to that seems devoid of any customer care etiquette. Quote
CE08LDB Posted June 16, 2003 Posted June 16, 2003 Hi Tony. I think it is awful that your Dealer haven't give you a courtesy car. You shoulod claim expensis for all your traveling because at the end of the day the longer you are with out a car the more money it is costing you. What Citroens have you had in the Past Quote
Tony_T Posted June 17, 2003 Author Posted June 17, 2003 Wooohooo! The first call ever came yesterday (Mon) mid morning, "your car is ready for collection"...a full 7 days. Got the train and arrived there 2'ish, I was just going to be handed the keys and waved tata till I asked what had been fitted and to my shock was given these highlights:- New Diesel Injection Pump (no surprise there) Timing Belt uh! Set Of Heating Plugs ? ..to name a few. I never got too techie into things as the conversation quickly went off in a tangent in the poor customer care direction, i wont bore you with the "lip service"offered Any roads the cars running ok, infact its running better as it was helluva jerky at slow speeds akin to kangaroo petrol (diesel in this case), ie: inching along in traffic jams/ slowing at junctions or roundabouts to the point it was forever stalling.................being the first C3 i've had i just put it down to the engine being tight thinking it would ease as time goes on but seems there was a problem after all. Something else got fitted, some rubbers or something to that effect to stop steering wheel/column vibration, I never mentioned anything like that so I guess its a fix that gets done to them all by matter of course as they pass thro the workshop. Quote
Guest Mark A Posted June 18, 2003 Posted June 18, 2003 > in fact its running better Glad its more than sorted Tony_T ... incidentally, those stalls that you experienced with it in its earlier history didn't knock out the power steering at any time did they? > seems there was a problem after all Hopefully then, it had a problem from new and it'll now stay sorted. Note to Citroën: as you already run a questionnaire to some new customers when the vehicle is handed over ... how about another one - to the set who experience problems while the vehicle is in warranty? Quote
Tony_T Posted June 19, 2003 Author Posted June 19, 2003 [quote]incidentally, those stalls that you experienced with it in its earlier history didn't knock out the power steering at any time did they?[/quote] Never lost the power steering once Mark. Its a heavy little bugger I noticed when pushing it into the driveway with no power steering Quote
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