New 2017 Dispatch Owner - Fault/questions

[Imagedyew]

Hi all,

 

I'm new to this forum and a first time van owner.

 

I own a 2017 (New Shape) Dispatch with the 2.0 120 engine. On buying the van the dealer advised the service intervals were 25000miles or 2 years. However I can not find any maintenance schedule in the manual or service book. Am I missing a book or can I find this somewhere else?

 

I also believe I may have a fault which needs attention and I'm wondering if anybody could help diagnose this. Occasionally on starting the engine and pulling away the van sounds like a milk float in first gear or until about 10mph. This doesn't always happen and I'm trying to figure out he conditions it occurred in. It is however happening around once a week and really doesn't sound right. I'm guessing it could be the oil pump and the noise is metal rubbing on metal?

 

Thanks for your help.

[paul.h]

Welcome to the forum.

 

Citroen used to list service scedules in the Warranty and Maintenance book but now this only gives some very basic info which they call systematic operations (oil change plus a few checks). You could ask your dealer for a service printout. You can register on MyCitroen to get more info on the servicing needed and this should also have been given in the handbook pack as a single sheet called the routine servicing plan when the van was handed over - this is mentioned on the inside cover of the Warranty book. It does not give much away though, just when a service is due. Next thing is to use your VIN in the service.citroen site and a list of servicing items can be printed - you need to register as an other professional non emergency services and as a member of the Citroen Owners Club. Once on the site use your VIN top left to find your vehicle. I can not remember where abouts you need to look but use the left column headings to start. http://service.citroen.com/do/changerParametres This printout lists various service items and their frequency such as brake fluid, timing belt, air filter and also the frequency of the systematic items but does not list them (see the list in the Warranty book).

 

Any problems with the van should be seen to by the dealer under the warranty, so I would take it back to them.

[Imagedyew]

Thankyou I will try that with my vin tonight. I plan on taking it to the dealer as soon as I can video the issue if not replicate it to be seen.