Angry At Yeomans Citroen

[Guest Very angry at Yeomans Citr]

Hi all, and thanks for making me welcome to the Citroen Owners Club.

 

However, I do really need your help.

 

I am a driving instructor by trade, and on the 6th September 2007, I ordered a new Citroen C1 Vibe from Yeomans Citroen of Plymouth, complete with dual controls supplied and fitted by Yeomans. This car, which I WAS really pleased with, I stress the WAS, was delivered to me on the 19th September 2007.

 

So, there I am, out giving lessons in this shiney new Citroen C1 in the Devon area until today.

 

I was teaching at the Westpoint driving centre in Exeter with a new student, who did not quite master steering, and making a right turn, he did not turn the wheel enough, so went to do what I always did in that situation, go for the dual brake control. No sooner did I do that, the dual brake pedal collapsed to the floor of the car, resulting in complete brake failure, and before I knew what was going on, BANG, CRASH, WALLOP!

 

The car ended up impailed on a one foot high metal post, which damaged the sump, wishbones, front bumper, oil pump and filter, radiator, driver's side wheel and tyre, the list goes on. All this due to failure of a critical componant on the car, namely the instructor's dual controls.

 

My question is, what do I do now, are Yeomans at fault for incorrect fitting of the dual controls in the first place?

 

Many thanks for your help in advance.

[iannez]

you will need to look into it but dealers usually contract this type of thing out but if they had the controls fitted by a sub contractor they should still be the ones who sort it for you. you should have had the car recovered to the dealers where it was bought from and demanded a hire car with dual controls and that your car be replaced or repaired foc. this is why companies pay liability insurance.

[ColinC1]

This sounds as if there has been falure of the metal linkage between the pedal on the passenger side to the drivers pedal, so the fault lies with the installer.

 

As stated above this is an insurance job, and if the car is new, then i would ask for a new car, and i would even consider saying that their may be a case for suing someone here, for gross negligence, due to such an important loss of function such as braking.

[Guest Very angry at Yeomans Citr]

Thanks for that Colin, but read on ---

 

RESULT!!!!

 

Yeomans' technicians had worked through the night reconstructing the front end of my C1, with new front subframe and suspension, new front bumper and front supporting beam, new front wheels and tyres, new oil filter, oil pmp and new sump.

 

All this did not cost me a penny, as the garage has admitted liability. They have paid by loss of income, and loss of use totalling £350 on top. Off the road for a total of only 16 hours!

 

SO, WHAT A RESULT!!!!!!

[ColinC1]

Well done, but once its rebuilt to your satisfaction, I would take the car with a friend, onto a big open bit of tarmac, and double check the foot controls, so that you feel safe with them :lol:

[Guest Very angry at Yeomans Citr]

All is OK with the controls now, the garage had a He-Man technician from Southampton come down and fit a new set.

[citroeneddie]

Well done on a good result. Not all Citroen dealers are crooks you know!

 

My daughters C1 is fantastic. Let us know how you get on.

[ColinC1]

You realise you are now going to have to change your member name to....

 

Not so angry :rolleyes:

[Guest Very angry at Yeomans Citr]

All is OK with the C1 now, new controls work fine. Still waiting for the cheque from them, and I have told them they have seven days to pay, or I will issue a Stat demand for this.

[justjim]

Hi all, and thanks for making me welcome to the Citroen Owners Club.

 

However, I do really need your help.

 

I am a driving instructor by trade, and on the 6th September 2007, I ordered a new Citroen C1 Vibe from Yeomans Citroen of Plymouth, complete with dual controls supplied and fitted by Yeomans. This car, which I WAS really pleased with, I stress the WAS, was delivered to me on the 19th September 2007.

 

So, there I am, out giving lessons in this shiney new Citroen C1 in the Devon area until today.

 

I was teaching at the Westpoint driving centre in Exeter with a new student, who did not quite master steering, and making a right turn, he did not turn the wheel enough, so went to do what I always did in that situation, go for the dual brake control. No sooner did I do that, the dual brake pedal collapsed to the floor of the car, resulting in complete brake failure, and before I knew what was going on, BANG, CRASH, WALLOP!

 

The car ended up impailed on a one foot high metal post, which damaged the sump, wishbones, front bumper, oil pump and filter, radiator, driver's side wheel and tyre, the list goes on. All this due to failure of a critical componant on the car, namely the instructor's dual controls.

 

My question is, what do I do now, are Yeomans at fault for incorrect fitting of the dual controls in the first place?

 

Many thanks for your help in advance.

hey I am a driving instructor in north wales its a great car !

the very first thing I always do when getting a new teaching car is test this very vital part of our classroom .

was the dual controls fitted by citroen or an outside contract?

if citroen it should be covered by a warrenty takle to your dealership first if a contract fitted this part then you will need to take it up with them get to know you freindly tarding standards asjk them for advice.

regards james I have a check test on wednesday good luck

[CE08LDB]

I don't know about Duel Controls but I know My Push And Pull Hand Controls has to be serviced once a year for the Jeff Goslings Adaptions 3 year warranty.

[Guest Very angry at Yeomans Citr]

hey I am a driving instructor in north wales its a great car !

the very first thing I always do when getting a new teaching car is test this very vital part of our classroom .

was the dual controls fitted by citroen or an outside contract?

if citroen it should be covered by a warrenty takle to your dealership first if a contract fitted this part then you will need to take it up with them get to know you freindly tarding standards asjk them for advice.

regards james I have a check test on wednesday good luck

 

How did you get on with your check test? Hope you got a good grade.

 

The duals were fitted by Yeomans themselves, even after they claimed someone else did them. They have basically lied to me. The car was repaired within 24 hours by them though, but the fact remains they lied. For that, I am taking action against them.