Hi, had a similar problem& it is possible to remove the inside door panel with the door locked. You should hear the mechanism operating when locking unlocking using remote. If this happens chances are the dead lock motor inside the lock is not operating and tapping on the lock with a small hammer whilst operating the remote control lock & unlocking will possibly unlock the door. Unfortunately this lock when removed is sealed (riveted) but one is able to open it, but some engineering skills will be required to drill and tap the two riveted sections and use screws to reassemble it. Careful dismantling of this unit, with pictures to show relocation of the components, will help to reassemble the unit after checking micro switches and motors. A new unit cost about ₤86 but is more expensive here in S.A. I am happy to say that mine is sorted but I have fitted an emergency release just in case. I have pictures if you would like.