gar200 Posted September 2, 2004 Posted September 2, 2004 For all those leaky owners out there! I have just spoken to my solicitor and an ex dealership worker who both confirm the following..... 'according to your statuatory rights you must give the garage 3 attempts to repair the defects within a reasonable time (only a court would be able to decide what this would be!). If they are unable to resolve the problem after 3 attempts then regardless of garage/company policy, you can rely on your statuatory rights. There is an inherent defect and as such you can claim a full refund or replacement' How many dealerships have openly adhered to this?? I have just sent a statement to mine to that effect as my new 04 replacement also leaks and has been in 3 times for repair and they are being stubborn and saying the warranty does not give provision for replacement vehicles. Its not your warranty you are working from...its the Sales of Goods Act and your statuatory rights as a consumer....hammer that home....! Gar. Hopefully soon to be an ex Pluriel owner! Quote
gar200 Posted September 3, 2004 Author Posted September 3, 2004 Well it worked! I got a phone call today within 24 hours of sending fax spouting all the right jargon..... They will be calling me back on Tues next once they have spoken to Citroen Rep to discuss replacement vehicle or the way ahead.... Here's hoping! Quote
dobbin Posted September 3, 2004 Posted September 3, 2004 Glad to hear you are having some success Gar. Do you mind me asking how you went about consulting a solicitor and how much it cost you? I have been reluctant to go down that route until all other methods have failed. I think I am close to issuing Citroen an ultimatum of sort it out, or I will take the matter to a court. Of course, I'd need a Solicitor for that. Did you get your solicitor to write to them, or did you just use the solicitors advice to draft your own letter? Did you tell Citroen that you were involving a solicitor? Cheers for any more info you are prepared to share. Have a good weekend - it might be your last opportunity to get the roof off and enjoy your Pluriel. Not sure if that is good or bad news! Quote
gar200 Posted September 6, 2004 Author Posted September 6, 2004 Dobbin, fortunately i have a few friends in solicitors firms....so has just been friendly help and advice and I have sent the letters quoting advice. check home insurance if you got it...some include free legal helpline and cover...but you need to show x amount of loss before they take on a case... but they have bucked up this time purely by quoting the law at them and pointing out I am totally within my rights and they can't back out. I have just sent ultimatum to them today prior to tomorrow's meeting requesting full refund + £500 compo for extra fittings or a replacement car with compo to equate the same deal... Will update after their meeting tomorrow. Just remember its standard practice that after 3 failed repairs you are entitled to your money back.... Quote
gar200 Posted September 23, 2004 Author Posted September 23, 2004 like i say - quoting the law helps.... I will get a decision tomorrow as to whether I am getting a refund...but its nice to see another post on here with a sucessful refund. Hopefully tomorrow it will be bye bye Citroen.... Quote
gar200 Posted September 24, 2004 Author Posted September 24, 2004 Well it has worked. Citroen have just agreed to give me a full refund. Will take a couple of weeks to sort out but I have had the verbal confirmation. Keep pressing them whoever else is still struggling and dont give up.... Use cases on here as examples...if they can do it for one...why not all.... Will keep an eye on the site if anyone wants advice feel free to e-mail me via this or to gar200@aol.com. Good luck to the rest of you! Here's to my new Peugoet!! Quote
gar200 Posted October 19, 2004 Author Posted October 19, 2004 Well it still never ceases to amaze me.... Its now been 3 weeks since I got a call to say I would be getting a refund and i have still not had anything concrete from CUK to confirm this or any indication as to when I will get the money back. To top things off the car was taken back in last week to have the seals looked at and they have done the same as what happened last time. The roof appears to have been pushed back a few millimetres which then allows air in and condensation to form right along the front of the roof which then happily drips onto you and the seats while driving and the whole interior of the car feels damp due to the moisture inside...... Back again it goes!!! :unsure: Quote
hertsnminds Posted October 19, 2004 Posted October 19, 2004 Just a small question.... Why are Citroen still trying to fix a car they believe cannot be fixed? If they have agreed to a refund why keep repairing the car? Ian Orange 03 Senso Quote
lesw Posted October 19, 2004 Posted October 19, 2004 My Dealer couldn't wait to get the cheque into my hand. It was the Dealer who wrote the cheque, I think all Citroen UK did was to tell them to sort it. Try a bit of publicity; worked for me. Nice picture of you sitting in the car with your wellies on and a sou'wester on your head should do it! Quote
tronboy Posted October 20, 2004 Posted October 20, 2004 [quote name='gar200' date='Sep 24 2004, 11:25 AM']Well it has worked. Citroen have just agreed to give me a full refund. .......... Good luck to the rest of you! Here's to my new Peugoet!![/quote] Good luck to you mate! Peugeots are just expensive Citroens, with dealer backup to match. The 206CC is a leaker too. Glad to get shot of mine...... Tron X Quote
gar200 Posted October 21, 2004 Author Posted October 21, 2004 in response to last couple of posts.... Ian - they almost tried a get out clause with me by saying I refused them to attempt a repair but I wasn't having that as I didn't want them coming back to me and saying well you didn't let us try and fix it so we aren't going to help you....besides its now been 3 weeks and I dont want a wet rear while drving until its sorted.... I'm not getting another convertible....just going for standard 206 Zest....save me some money and pay for a holiday to get over the stress of Citroen! LOL 4 weeks tomorrow since I was told! I gave them 7 days from 22nd Oct to response other wise solicitors and national press are going to be brought in to push the refund.... Even tried calling HO and they wouldn't speak to me - I had to speak to dealership.... The GM from the dealership is now onto CUK....I believe they need authority from there to refund. Otherwise dont know why this has gone on soooo long as the After Sales Manager is 100% behind me.... :unsure: :unsure: Gar Quote
hertsnminds Posted October 21, 2004 Posted October 21, 2004 I thought they had already had the 3 strikes and you out attempts at fixing the problems that is why the refund had been agreed. I can understand not wanting to be in a damp car, but it might be interesting to return the thing with mushrooms growing in it just to make it very clear that it does leak and they have not fixed it. You could call it the Pluriel, Truffle! Ian Orange 03 Senso Quote
gar200 Posted October 21, 2004 Author Posted October 21, 2004 That is partly why refund agreed...but just before this they almost accused me of not permitting them access to the car to carry out repair which was balderdash.... The day they were contacting CUK to go for the refund they almost hit me with this again by saying you sure you dont want us to try to fix it again...quickthinking, i didn't want this to be seen as the above so said i want a refund but in the meantime the car does need looking at...so it went back in for a 4th time and will not be going in for 5th time next week!! Seeing as its been a month now I'm glad it has been going back cos i dont want to drive with wet rear!! Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.