Guest CiCi-Threeara Posted October 11, 2007 Posted October 11, 2007 hey thurr everyone! am having a problem i hope you can all help me with. basically with our C3 the otherday it brokedown on the motorway at traffic when we had to break. when we tried to move off it would not move and the engine management light came on any ideas what this could be first of all? the water level gauge is a bit tempremental and takes about 5 minutes to give an accurate reading could this be it? but anyway the warranty people (we have only had car 1 month its an 03 1.4 Auto) told us we have to pay for the diagnostics ourselves. pardon the language but are they talking "bollocks?" it seems strange to me! helppppppppp! Thanks, Quote
kfk Posted October 11, 2007 Posted October 11, 2007 Extended warranty companies will not pay for any repairs untill it is proven they are responsible for costs. So in the first instance any investigation is your responsibility. It should also be considered that some warranties wont pay the full labour rate so again i would establish how much you might have to contribute should they accept responsibility. Quote
Guest CiCi-Threeara Posted October 12, 2007 Posted October 12, 2007 thats ridiculous do people not agree? any ideas with the problem? Quote
kfk Posted October 12, 2007 Posted October 12, 2007 No i dont agree, all to often i see customer induced faults.......just because something has failed it doesnt mean its going to be covered by warranty. From a dealer point of view my first job is to obtain authority to investigate the fault....now in some instances the fault is obvious .....in other occasions it may take time to establish the cause of a fault. Take for instance your vehicle. From what your saying you have a fault that may be related to the coolant temperature sensor, if the sensor is faulty more than likely this will be a covered component, but it doesnt mean they will pay the time taken to confirm the fault or the antifreeze if required.....they will however pay for the sensor and labour to fit. If on the other hand the fault isnt within the sensor and turns out to be high resistance in the engine wiring harness you may find they wont contribute towards the repair at all because most extended warranties specifically exclude poor connection/harnesses, so in addition to the diagnosis you may have to pay for any connectors used plus the time taken to diagnose where the faulty bit of wiring is. So taking the above information on board you will hopefully understand that it is better for the warranty company to get the customer to arrange diagnosis with the knowledge that they may be responsible for repairs, rather than tell you everything is covered.....wait till the cars in lots of bits with a bill for diagnosis and then tell you its not a covered component. Even with new car warrantys i have to advise customers that they are responsible for costs untill such time as a manufacturing defect is identified. I would advise you read the list of excluded items and also covered items, remember if its not in the list of covered items and it doesnt show in the list of excluded either you can guarantee it wont be covered. Quote
Guest CiCi-Threeara Posted October 12, 2007 Posted October 12, 2007 brilliant stuff.... thanks for your help very informative. :lol: the thing is it only got serviced on the 20th September! m very baffled :| none the less your help is appreciated! Quote
richbaker Posted October 23, 2007 Posted October 23, 2007 hahha what do ya mean by talking bollocks?? _______________________________looking for replacement parts like:Subaru Brake Caliper, Land Rover Muffler and Land Rover Oil Filter. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.