Do Citroen Actually Care About Their Customers?

[Malcspring]

It certainly begs the question. I have been a loyal and committed customer of theirs for nearly 20 years and have bought 4 of their cars in this time, but recently I have been trying to find out a few technical queries and to be honest thank goodness I discovered the Citroen Owners Club forum otherwise I would have been utterly snookered. Citroen are not interested in replying to your queries unless it is to sell you another car, or failing that (I finally got an email response from their customer services earlier today saying that they couldn't help me and to get in touch with a Citroen dealer). Bloody hell. I only wanted to double check the paint code for my C3 before I collected my touch up pen. And don't get me started with the MyCitroen website. More of the same. Can we sell you this can we sell you that, when are you looking to change your car. I have only just changed my car, but after all this palaver I am considering whether I am going to get another Citroen when the time comes. It is an absolute nightmare trying to find out information about pretty much anything. Another thing I tried to find out was topping up the Ad Blue tank. It doesn't say anything in the car manual on how and where to do it. NO of course it doesn't because they want you to take it to a Citroen garage and charge you even more money for the privilege. Today I wanted to find out the type and grade of oil that goes in my car. Yet again nothing in the manual about this. Thank you John Douglas from the forum for giving me this info. I have now contacted a Citroen dealer and ordered a 1 litre bottle of the stuff, so Citroen you are not going to lose a sale to Ha****ds. Yes. That is a dirty word in these parts as well. Totally frustrated. Do Citroen think that everyone is an imbecile???

Sorry about my rant, but sometimes..... sometimes..... Arrrrgh!

Edited March 24, 2016 by Malcspring

[paul.h]

Information on servicing needs including the oil type are not in the handbook but is in the Maintenance and Warranty book and have always been this way in our Citroens dating from 2003. However, the amount of servicing info has been reduced to almost nothing in the last 2 years but the oil type is there. Yes MyCitroen is not much use. What you need to do is register on service.citroen to get info on your car and this includes access to the parts diagrams as a free service. You need to register as other professional except emergency services and as a member of the Citroen Owners Club http://service.citroen.com/pages/index.jsp Once on the site you use your car VIN (VIS) top left to find your car. You can then print out a list of the servicing items but only the additional ones such as brake fluid. The systematic items such as oil change and checks are listed in the Maintenance guide, page 11 in our C4 book. The Characteristics on the parts diagrams gives details of your car such as any accessories.

 

The paint code is on a sticker as well as the tyre pressures on one of the door pillars or on the edge of a front door.

 

To get a workshop manual you need the latest version of the Citroen service box which comes on 3 dvds to install on your pc and can be obtained through ebay. Make sure it covers your car though since the adblue versions are only recent and versions before possibly 2015 may not be up to date enough.

 

I am fortunate in having an excellent dealer only 1 mile away and have bought 6 cars from them, had servicing done there, buy parts there and have found all the staff are very helpful.

 

Sometimes posting on such as facebook gets a quick response from companies. Citroen uK once posted on here after being on Watchdog on the BBC about the C4 Picasso rear suspension air bags failing - but they said to go to a Citroen dealer and have not been back since.

[Malcspring]

That is great. Thanks loads Paul for the info and thanks loads to the forum. I am going to be a regular visitor here I can see it. :)