C3 Front Suspension Spring

[Guest Jan Cav]

Hi I'm new to the forum and was wondering if anyone could give me some advice. The front suspension spring has snapped on my C3. The car was parked on my drive and just seemed to collapse when I was getting into the car. The car is a 53 plate C3 and has 35K on the clock. I have contacted Citroen who have informed me that my car is not covered by the recall concerning the front suspension springs and therefore I will have to pay for the work to be done. I will have to have the car recovered and towed/transported to the Citroen garage and really don't what to have to pay dealership prices to have it repaired. Should I have it done at an independent garage or continue to try and persuade Citroen that they should cover the cost as this is a common fault. Please any advice would be helpful.

[paul.h]

Welcome to the forum.

If you search on the C3 subforum you will find that front coil spring failure is common. The recall was to fit a cup under the springs so if/when they fail they do not drop down and damage the tyre/brake hose - I would have thought your car should have these fitted, they are on our 2003 car.

 

When a spring on our car snapped I rang our local Citroen dealer to arrange repair and they contacted Citroen without me asking and I did not have to pay anything. Both springs were replaced so they were a matched pair. Since the cups were fitted I could still drive the car to the dealer so did not have any recovery costs - if not then maybe the AA or RAC could do this for you if you are a member.

 

Most people appear to not have to pay for this repair provided they have gone to a Citroen dealer - if you went to an independant then you would have to pay and try and claim off Citroen but I suspect they will refuse to pay.

 

So, if I were you I would contact your local Citroen dealer and see what they have to say and also how much they would charge if you need to pay. Check if you have the cups fitted to see if you can still drive the car to the dealer - they are a bit like a saucer at the bottom of the coil about 6 inch diameter. If the cups are not fitted check with the dealer to see if they were covered by the recall and if not, since they are cheap have it done anyway when the springs are replaced.

[Guest Jan Cav]

Hi Paul.h

 

Thanks for the reply, will take your advice and take the car to the dealers and hope they will agree to pay or at least help with the cost of the repair.

will keep you posted on the outcome, it may help others in a similar situation.

 

Jan Cav.