National Dealer Groups Subcontracting Out Work ?

[paul.h]

I hope this does not apply to any Citroen dealers.

 

There is an article in the May 2013 Car Mechanics stating that some national dealer groups, regardless of their trading names, farm out routine repair work, MOTs, bodywork, etc. to other workshops. The author had just discovered a main dealer subcontracting their routine repair work to a workshop "more akin to a dismantler's yard than a reputable repair outfit, with no control over the standard of workmanship, nor the quality of the parts being fitted. Indeed, what was being fitted was the cheapest of the cheap, bearing no relation to OE spec. The repair was being booked out at a main dealer repair rate with an OE branded part on the invoice and its accompanying eyewatering price."

 

I do not know how true this deception is but it is reported as being widespread across the country, not confined to any region, franchise or dealership since the dealer groups in question are national companies, regardless of their trading names. I am sure if the customers were to find out they would be upset. Has anyone here come across it ?

[Johndouglas]

Many car owners are under the impression that their newly fitted towbar has been fitted within the dealership, whereas it's very likely that the job has been sub-contracted to an independent fitter.