Name That Part.... C4 Grand Picasso 2014

[damobird]

Hi,

 

I was a 2007 Grand Picasso owner and in 2014 I took the plunge on the new Grand and what a treat it is until July that is when someone drove into the back right hand side of me and destroyed the right hand side of the boot and bumper.

 

12 weeks on since the accident and my insurer and their prefered repairer have just returned the vehicle to me and from the outside the bumper and boot look like new.  Inside however, the rear right seat railings which were bent post accident are still bent and it is obvious from the direction that the folding carpet sits, that there is still something not right (as it doesn't sit at right angles to the bumper, it is slightly off).  You can also visually see that the boot veers off on the right hand side and is not 100% straight.

 

I see from the job card they have provided me that they have replaced the rear bumper crossmember, but it is the section above and infront of that that I believe to be bent.  The repairing garage are going to call me tomorrow but I wanted to try and get my facts right before loosing my car for a further 12 weeks.

 

I have tried to attach an image of the EMP2 chassis but I am having problems with the file attachments.  Does anyone know if this area can be replaced or repaired?  Given that the car was only 23 weeks old at the time of the accident, I feel pretty hard done by at the moment.  12 weeks after not seeing my car, I had hoped it would be back to me as new :-(

 

http://oi61.tinypic.com/30mr7ft.jpg (hopefully this might work??)

Edited October 16, 2014 by damobird

[coastline taxis]

looking left to right the crossmember is the very last bit of the car on the right. that is held on with 2 support/crumple brackets which are bolted onto the end of the chassis and covered by a panel called the rear valence. if the bit where you have put the red line through is what your worried about and believe to be out of line. then the chassis would need jigging to pull the corner into line. This is only guessing mind unless you can put actual pics up

[paul.h]

We had a C4 repaired a few years ago following a crash and when I got it back from the insurer's repairer I found many things were not right. I wrote a list of all the things not right, contacted the insurer to say we were not happy with the repairs since they are responsible for the repairs and phoned the repairer to let them know. A recovery truck was sent to collect the car since we could not close the bonnet after checking the repairs. We then went there to go over the list, I also took copies of the Citroen parts diagrams to show parts that were missing. I took photos before the repairs so could show where bits were now missing. After a discussion it was agreed to complete the work and this was done well enough. Body shops may be good at spray jobs and cosmetic repairs but what is underneath also needs checking. I then decided in future I would prefer to use a Citroen dealer with their own body shop.

 

In your case, put in writing what is wrong and do everything in writing, record any discussions, let your insurer know you are not happy and you could also try a Citroen dealer for their opinion. Take a lot of photos as well for your records and maybe of a new car at a dealer (or car supermarket). If the insurer's repairer will not/can not do the work properly, I would insist with the insurer the car is sorted elsewhere. Bear in mind the aim of the insurer is to minimise how much they pay out and for the repairer it is to do as cheap a job as possible since the insurer will not want to pay them much and have to agree to any costs. Despite this, it is important to you to get the repairs done correctly since it will affect the value of your car. It may be some insurers will replace a damaged car with a new one if less than a year old, so you could look at your policy to see if this is an option.