Citroen Maintenance And Warranty Guide Changes

[paul.h]

The latest guide no longer has any maintenance information - when and what needs doing. All it has is the oil type, cleaning and warranty information. It says the servicing plan specific to your vehicle should be given with a new vehicle or can be printed from the Citroen website from your MyCitroen personal space (depending on country) or can be supplied by a Citroen dealer. However, having just registered on the MyCitroen site, all it gives on servicing is the mileage and date for the next service http://www.mycitroen.co.uk/MyCitroen/

 

[citrophile]

Yes, this is true. My wife just bought a brand new C4 and the service book just has lots of space for stamps but no information on service intervals or what should be done at what mileage or age.

 

Registered on myCitroen and that seemed no help either.

 

Seems like Citroen are giving less information so you have to keep going to the dealers!!!

[paul.h]

Without knowing what the service should include it makes it difficult to see if a correct service has been done. I also thought that car manufacturers had to provide information so people outside the dealership could maintain cars, never mind owners looking after their cars. If you use the Citroen service box that does not give service requirements either so trying to find out what should be done and when is not going to be possible/easy. You could base it on older maintenance guides and it is worthwhile making a copy of them before changing a car - but do things like timing belts/filters/dpfs/eolys fluid/spark plugs still have the same replacement frequency.

[PICASSOCONVERT]

Just happened to see this post just now.

 

I was looking at the Peugeot website at the 508SW (as a potential replacement for my C5 in due course) and it appears that the service interval is now 12 months/20,000 miles whereas earlier models (pre 2012 I think) were 2 years/20,000 miles.

 

I also had a look at the Renault Clio website which is also now on a 12 month/so many miles (forgot what the mileage was) interval. My wife's 2003 diesel is 2 years/18,000 miles.

 

Why are the French manufacturers reducing the time limit from 2 years to 12 months? Seems like a money generating exercise to me. I understood that synthetic oil was good for a 2 year interval so what's changed?

[paul.h]

For the C4 1.6 hdi 115 bhp, Citroen now give 1 year or 16000 miles via a service plan letter that comes with the car or from the My Citroen site - but you do not know what needs doing. If you have an adblue hdi this would need refilling each year. The older 1.6 hdi 110 bhp was 12500 miles or 2 years - but at this mileage it is effectively each year and with the possible turbo problems is not worth risking any longer.

[Johndouglas]

Without knowing what the service should include it makes it difficult to see if a correct service has been done.

The new-to-me C5 I bought almost a year ago still has another year of Citroen warranty to run on it. In view of that I thought it best to get a service done at a Citroen dealer. My local Citroen insisted it needed a "Level Two Service" whereas I thought it was due for an intermediate one - assuming the full service is every two years. However I went along with them. From the paper work it seems I got new engine oil & filter, new air filter and a fuel filter. Everything else consisted of a tick list, much of which would have been checked only a few days earlier when the car had its MOT. One item on the check list was a "Pollen filter check" which was marked as "needing attention". Surely a pollen filter can only be checked by removing it, and if it's dirty, a phone call would have got my ok to replace it. For what I paid I don't feel that I've had value for money. Next year will be DIY.

 

On a more happy note, I took my old, faithful Saxo in for MOT this morning. At seventeen years old, not only did it pass but it got a fast smoke test with only 0.14. In two weeks time the equally old Pug306 is due.

[paul.h]

Services these days seem to just be oil/filter change with possibly the air/fuel/pollen filter changes plus any software updates and then a list of checks which as John points out are mostly covered by the MOT - so maybe 2 hours labour but with the parts can be about £250. If the brake fluid needs changing and the brakes cleaning, these are all extras. If they have to remove a pollen filter to say it needs attention, then surely it is easy to put a new one in ?

 

When our 2010 C3 was due for its second service it was not under warranty so I did it following the list in the Warranty guide which included spark plugs and needing front discs/pads replacement, brake fluid change, rear brakes cleaned, air con disinfected, engine oil/filter, air/pollen filters. A dealer wanted around £500 for this without the rear brakes and air con. Diy using Citroen parts, the cost was about £260 - quite a big saving for a couple of days diy.

[paul.h]

I have found you can print the service schedule from the service.citroen site if you use your car VIN (VIS) to select your car. It then gives the servicing as Systematic operation without saying what this is (usually oil/filter replacement, checking everything, fluid level top ups and any ecu updates) and then listing the mileage and time for Additional operations such as air filter/brake fluid/fuel filter/aux belt/timing belt/dpf/eolys/coolant pH check/cabin filter replacements. You need to be registered on the site which can be done as another professional and a member of the Citroen Owners Club. http://service.citroen.com/pages/index.jsp

[Johndouglas]

As my daughter has a Citroen warranty on her 14 reg C4 I advised her to arrange for an interim service so as to maintain the warranty. From the paper work it would seem that what she got for £165 was an oil change and filter plus a list of ticked boxes. One of the ticks together with an "N/A" was given against the spare wheel box. The box for the aerosol of tyre sealant was also ticked. But obviously the boot wasn't even opened. Had it been, the full sized spare wheel we bought as an extra would have been seen. And the aerosol is sitting in her garage.

[BernieRubble]

Services these days seem to just be oil/filter change with possibly the air/fuel/pollen filter changes plus any software updates and then a list of checks which as John points out are mostly covered by the MOT - so maybe 2 hours labour but with the parts can be about £250. If the brake fluid needs changing and the brakes cleaning, these are all extras. If they have to remove a pollen filter to say it needs attention, then surely it is easy to put a new one in ?

 

When our 2010 C3 was due for its second service it was not under warranty so I did it following the list in the Warranty guide which included spark plugs and needing front discs/pads replacement, brake fluid change, rear brakes cleaned, air con disinfected, engine oil/filter, air/pollen filters. A dealer wanted around £500 for this without the rear brakes and air con. Diy using Citroen parts, the cost was about £260 - quite a big saving for a couple of days diy.

hi,i see you have a C3 also,do you know where the 2 pollen filters are?,i think one is under the 'scuttle',but the second one is a mystery.

[Johndouglas]

hi,i see you have a C3 also,

Paul is away at the moment. No doubt he will answer when he's back.

[paul.h]

The 2009 on C3 pollen filters are next to each other under the scuttle. There are 2 separate filters of a different size that fit side by side to effectively give a large enough filter. If it was a single filter it probably would be too large to get into place without bending it.