Wheres My Part

[Guest bluenosemichael]

Hi everyone

 

This is my first ever post so forgive me if its bad.

My c4 Grand Picasso developed a fault in the powersteering at the end of june.

Took it to citroen dealer on 1st july and they diagnosed the fault and ordered the part.

Now after 4 weeks and a lot of phonecalls i find the part has made it to France.

Just wondering how long it will take to get to N.Ireland.

Has anyone else had a similar problem.

Having no car hs been a nightmare.

Thanks for taking time to read this

[longdead]

Hi everyone

 

This is my first ever post so forgive me if its bad.

My c4 Grand Picasso developed a fault in the powersteering at the end of june.

Took it to citroen dealer on 1st july and they diagnosed the fault and ordered the part.

Now after 4 weeks and a lot of phonecalls i find the part has made it to France.

Just wondering how long it will take to get to N.Ireland.

Has anyone else had a similar problem.

Having no car hs been a nightmare.

Thanks for taking time to read this

Hi my c5 hpi exclusive se has been waiting at the main dealers for a fuel sensor since 3/06/2010 they offered me car at £15 a day for a c1 I could hirer a middle size car for less and that is with ordering a new c5 vtr + nav tourer which I received on the 30/6/2010 damaged and still waiting for them to put right

Longdead

[Gteuk]

In my opinion both cases come under non performance of goods which means the vendor is at fault, works even better if you traded in as this proves you have no viable means of transport, either way if you buy a product that does not perfom as expected you are entitled to certain compensations,

 

you are required by sales of goods act of 1982 (as amended) to give time for them to rectify the problem however in this case it should not cost you!!! under the consumer credit act the creditors are equally liable so have a chat with them.

 

If they are inhibiting you work or causing extreme dificulty to continue you normal activities through a sale that they have contracted then surely they are in the wrong.

 

I have left it pretty broad but look into it and I am sure you will get a good response if you investigate

[Guest bluenosemichael]

Thanks for the reply folks.

Have been incontact with the new managing director of citroen uk.

Have emailed all details of all corespondence with garage and citroen customer service.

Hoping for a reply at start of week. The part number has changed 3 times in a month apparently.

Because i was just a couple of months out of warranty they had agreed to pay half the costs but now hoping they pay all plus extra as ive had to hire a car

[Guest bluenosemichael]

Just had an interesting chat wiyh Citroen customer service who have told me that they think the company that makes the part is in liquidation and it could take months to source the part. Dont know what or who to believe as i have been told so many lies.This is a nightmare. Only thing i know for sure is that i will never own another Citroen

[paul.h]

You could try and source a second hand part as a temporary measure to get the car back on the road.

[Guest bluenosemichael]

Thanks Paul but have tried to get one without any luck cant find a C4 in a breakers anywhere. Have asked Citroen if they could take the part of a new car and send it to me and then replace it on their car when they source it. They said they didnt think it was possible but would look into it.

[Guest bluenosemichael]

Hi folks

Finally getting my car back tomorrow after 9 weeks. Was getting nowhere with Citroen untill i told them i was going to the national press.Suddenly they had the part. On a sour note they are going to charge me £200 for the use of the courtesy car since they gave me a goodwill gasture of half the costs at the start which now means im no better off.I have lost all faith of the after sales service of Citroen and im going to change to another manufacturer. I will never own another Citroen. On a good note though my local Citroen garage(Hallidaysof Bushmills) were most helpful and did their best to help none of the problems were their fault. If they could supply me with a different make i would not hesitate to use them.Thanks guys and i hope you have no problems with your cars and safe driving.