Ordered insurance with Churchill start of September, still no documents in post, so I rang to chase. 'Sent out 7th September , sir, will have to charge you £9.45 for duplicates' Is this a ploy to make extra money?Why do I have to pay for nothing I have done wrong? Why not send out recorded delivery? 'We don't make much profit on internet sales as discount applied,sir' What a joke :angry: Got you by the short and curlies as amount is too small to contest.